Internet Business Suite - Deutsche Telekom AG

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Privacy Policy

Deutsche Telekom is pleased that you are interested in our products and thanks you for visiting this website. Data protection and data security have always enjoyed high priority for the entire Deutsche Telekom Group. The protection of your personal data in all of our business processes is therefore of special concern to us. In addition to the legal provisions on data protection, Deutsche Telekom AG is also governed by the Deutsche Telekom Group’s data privacy standards. More information is available in the document: Binding Corporate Rules Privacy of Deutsche Telekom, (Download PDF, 1,2 MB).

This data protection statement explains what information is collected during your visit to our web offering and while using our platform, and how this information is used. It does not, however, apply to websites of companies which do not belong to the Group, but which may have a link to this website or another website of Deutsche Telekom AG.

Collection and processing of personal data

For the purpose of system security, when you visit our websites, our web server temporarily registers the domain name or the IP address of the inquiring computer as well as the date of access, the file request of the client (file name and URL), the HTTP response code, the website from which you are visiting us, and the number of bytes transferred during the session. We might also store some information in the form of ‘cookies’ on your PC so that we can optimize our website according to your preferences. More detailed personal data such as name, address, telephone number or e-mail address are not recorded unless you provide this information voluntarily, for example as part of an online order for a product or service, in a survey, a competition or a request for information. Personal data collected during a visit to our website will be processed exclusively in accordance with the legal provisions of the country in which the respective company is headquartered.

Collection and processing of personal data when using the protected area “myIBS”

In order to use the personalized and secure area “myIBS”, we collect and store data during registration which is required in order to uniquely identify your customer account. This includes your e-mail address and password. In addition, we also store a customer number for every account, which you can view in the IBS customer center. Providing additional data is voluntary and can be administered in the customer center at any time.

During registration for the protected area “myIBS”, your e-mail address serves as your user name. We need this to uniquely identify you as the user. Your valid e-mail address is also required in the event that you need to reset your password. Before we store your e-mail address, it must first be confirmed through a so-called ‘double opt-in’ process. By clicking on a link in a confirmation e-mail, you as the user confirm that you have access to the mailbox in question.

Measurement of online usage data by AT Internet

We employ analytical methods from AT Internet as part of expanding and improving the range of products on our web pages and to ensure that the content offered online meets the interests of our web visitors. This requires data to be stored by an external service provider. The servers of the service provider are located within EU Member States. With this procedure, the data is already anonymized upon collection and is evaluated in aggregated form.

Your web browser automatically transmits data to our server for technical reasons when you access our Internet sites. This includes the date and time of access, the URL (address) of the referring website, the called up file, the quantity of data sent, the HTTP response code, the browser type and version, any existing browser extensions, the operating system and your IP address (in abbreviated and anonymized form). This data is stored separately from other data which you enter while using our offering. We are not able to associate this data with a specific person. The data contains no information which enables it to be traced back to individuals. It is collected and used exclusively for statistical and analysis purposes, such as improving the offering.

Among other things, cookies are used to perform these analyses. Cookies are stored in the form of text files on the computer of the visitor to the website. They enable a computer system to be identified upon revisiting the site. Internet users can configure their browser settings in order to block or delete cookies. However, this may mean that the functions of our website can no longer be used in full.

By using this website, you agree to the procedures for analyzing the usage of our website as described above.

You will find more information about the AT Internet method of measurement on the AT Internet GmbH website: You can object to data processing by AT Internet at any time under the following link:

Use and forwarding of personal data

We will use your personal data exclusively for the technical administration of the websites and to meet your wishes and requests. Only in cases in which you have given us your prior consent do we also use this data for product-related surveys and marketing purposes, but only to the extent required in each specific case. We will not disclose any data to government agencies except where this is required by law. Our employees and business offices are obligated to treat the data as confidential.

Use of social media plugins

This website contains AddThis plugins, which enable you to set bookmarks or share web content that may be of interest. The use of AddThis plug-ins involves the use of cookies. Data generated during this operation (e.g. time of use or browser language) is transmitted to Add This LLC in the USA and processed there. More information on data processing by Add This LLC and data privacy maintained by Add This LLC is available at In particular, this website provides information on the type of data processed and its purpose. The data in question is not processed by us. By using the AddThis field, you agree to this data being processed by Add This LLC in the scope indicated on the website You can object to the use of your data at any time by setting an ‘Opt out’ cookie. More information on this is also available at the aforementioned website of Add This LLC.

Customer’s freedom of choice

If you register on our websites or place an order for our products and services, you will be asked to indicate whether you would like to receive advertising information directly. Irrespective of your consent, it goes without saying that, as a Telekom customer, you will continue to be notified of any important changes relating to existing service agreements (e.g., rate changes).

Freedom of information

Upon written request, we will inform you which personal data (e.g., name, address) we have stored on you.


We have taken extensive technical and operational precautions to protect the personal data we hold on you against unauthorized access and misuse. Our security procedures are revised regularly and adapted to reflect technological progress.


Should you wish any data to be corrected or deleted, or have any other questions or suggestions on data protection, please use our Contact form.