The IBS add-on for comprehensive Customer Self Care (CSC) provides you with an important tool to give your customers complete freedom in managing accounts themselves. It allows them to simply update their own data such as passwords, authorizations, third-party logins or payment information. Your customers gain more independence – and your workload is noticeably reduced.
If you offer professional assistance or personal support for your services and products – such as a hotline or chat function – the IBS Customer Care Management (CCM) add-on provides your agents with just the tools they need. Speed up support operations through straightforward customer searches and activity histories – or let your staff make changes or bookings on the customer's behalf. In short, the IBS CCM add-on provides everything you need to combine your service with optimum support.