Internet Business Suite - Deutsche Telekom AG

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IBS Add-Ons: Customer Management

IBS Add-on Customer Management – Internet Business Suite: Customer Self Care Funktionen

IBS Add-on Customer Self Care – Internet Business Suite ADD-ON Customer Self Care. Give customers control. And reduce your own workload.

The IBS add-on for comprehensive Customer Self Care (CSC) provides you with an important tool to give your customers complete freedom in managing accounts themselves. It allows them to simply update their own data such as passwords, authorizations, third-party logins or payment information. Your customers gain more independence – and your workload is noticeably reduced.

FEATURES AT A GLANCE

  • Customer data management
  • Account data management (password, login, third-party identities)
  • Permissions management (newsletters, third-party access, OAuth)
  • Contract management
  • Management of billing and payment information
IBS Add-on Customer Management – Internet Business Suite: Customer Care Management

IBS Add-on Customer Care Management – Internet Business Suite ADD-ON Customer Care Management. Giving you the edge when it comes to your hotline and customer service.

If you offer professional assistance or personal support for your services and products – such as a hotline or chat function – the IBS Customer Care Management (CCM) add-on provides your agents with just the tools they need. Speed up support operations through straightforward customer searches and activity histories – or let your staff make changes or bookings on the customer's behalf. In short, the IBS CCM add-on provides everything you need to combine your service with optimum support.

FEATURES AT A GLANCE

  • Customer search
  • Blocking / unblocking accounts
  • Deregistration / deletion of accounts
  • Use of customer self-care module on behalf of the customer
  • CCM agent rights to manage services on behalf of the customer
  • Integration with existing CCM software
  • Create an activity history