Internet Business Suite - Deutsche Telekom AG

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Features IBS FEATURES AT A GLANCE

IBS Funktionen – alle IBS Funktionen der Internet Business Suite

Hier geht's zur aktuellen IBS Featureliste:

komplette Featureliste
IBS
Identity
IBS
Payment
IBS Identity
& Payment
Identity management
Registration and login (also for third-party login)

The Internet Business Suite (IBS) ensures that user registration and login are easy and effective. From initial registration, including confirmation mail, to signing on to login pages in your own design. In addition to using your own registration and login pages, third-party identity providers such as Facebook, Google, yahoo!, Windows Live, PayPal or any open ID provider can also be set up. In addition, the function can also be used via REST interfaces.

True False True
Login using 2-factor authentication

IBS offers secured logins which not only ask for a password but also for another form of identification for the user, such as a PIN that is automatically sent to the user via text message.

True False True
"Invite to register" function

For services that address a closed user group, the "Invite to register" function is available to invite these users to participate in the service.

True False True
Access control via third-party applications (apps)

IBS allows simple connection of rich client technologies in classic smartphone and tablet apps, set-top boxes, through to applications in cars or household appliances. All types of rich clients are quick and easy to connect via the user interface of the admin panel using the authentication protocols OAuth 2.0 and OpenID Connect.

True False True
Web-based configuration of the OAuth token

An OAuth token enables access to third-party applications. The content of the token can be conveniently configured via the IBS admin panel, thus ensuring that the service has access to the information it needs.

True False True
Single sign-on (SSO) and single logout (SLO)

IBS supports both single sign-on (SSO) and single logout (SLO), which means that users only have to enter their login data once in order to sign on to all of their registered services. Logout works the same way. This dispenses with the need to enter the login data again when switching between services.

True False True
"Remember me" function

Thanks to the configurable "Remember me" function, login data no longer needs to be entered when using an application the next time. Users remain logged in even if the browser session is interrupted.

True False True
Password change and recovery

In addition to password change and recovery, IBS also allows password guidelines to be defined - from simple to multilayered passwords for applications with high security requirements. This covers both the length of the password and its complexity.

True False True
"Login for unconfirmed customers"

The "Login for unconfirmed customers" function allows users to log in for a specific period of time to services approved for this purpose, even if they have not yet confirmed their e-mail address via the double opt-in process during registration.

True False True
Create and configure user attributes

In addition to standard attributes to be queried for user registration, you can use the Administration Portal to create additional user attributes such as hair color or shoe size. You can also specify whether the filling of these attributes is optional or mandatory in the registration process.

True False True
Attribute provisioning for user authorization

All attributes known for a customer in the IBS are provided during the course of the login or are made available in independent operations. Based on this authorization information, permission can be granted for the relevant areas within the service.

True False True
Rights provisioning at registration

Authorization information for users in IBS can be automatically stored during registration for a new account in the form of account attributes. The information is then available for the APIs in the IBS and during login procedures.

True False True
Rights provisioning with freely definable attributes via REST API

As an alternative to defining account attributes in IBS, attributes for rights allocation can also be defined in the individual service and permanently stored in the IBS through REST API.

True False True
Customer and service notifications

IBS allocates functions based on defined triggers for sending notifications both to end customers and to the service itself. Either predefined notification templates or individually generated templates can be used for end customer communication; for service communication (server-to-server), these notifications are available in a message queue.

True False True
Service notifications

In addition to customer communication, various events are also allocated to the service via the message queues. This allows individual tasks to be executed in the service provider's systems if necessary.

True False True
IBS
Identity
IBS
Payment
IBS Identity
& Payment
Product management
Product lifecycle management

IBS allows product and contract properties to be individually defined. This can include, for example, the product-specific definition of contract term, notice periods or billing periods.

False True True
Contract design for subscriptions

Subscriptions can be customized using the contract design feature. Options that can be flexibly defined include, for example, contract term, free months, notice period and billing periods as well as contract blocking.

False True True
Rights provisioning during product booking

The function for rights provisioning during product booking allows product-specific user rights to be assigned when a product is booked. These rights are then allocated to the services as account attributes.

False False True
Rights provisioning with freely definable attributes via REST API

As an alternative to defining account attributes in IBS, attributes for rights allocation can also be defined in the individual service and permanently stored in the IBS through REST API.

False False True
Configurable customer communication

The Internet Business Suite provides various triggers within the product lifecycle (e.g., completion of product booking, expiration of subscribed products, etc.). In connection with the customer and service notification, the service can interact flexibly with the end customer in order to commit them to a contract extension or other products. Every event can be linked individually in the services with e-mail templates that are predefined or defined by the user.

False False True
Service notifications

In addition to customer communication, various events are also allocated to the service via the message queues. This allows individual tasks to be executed in the service provider's systems if necessary.

False False True
IBS
Identity
IBS
Payment
IBS Identity
& Payment
Payment and billing
Payment methods

IBS offers various payment methods which can be used for purchasing products or subscriptions. The following methods are offered, among others: PayPal, credit card, direct debit, online bank transfer, Paysafecard, Telefonkarte Comfort, payment via mobile phone bill. In addition, IBS can also be expanded if necessary to include a host of local payment methods.

False True True
Products with one-time payments

The IBS can also be used to sell products which are paid for and billed just once (pay-per-click).

False True True
Subscription payments

In addition to one-time purchases, subscription products can also be offered via the Internet Business Suite. IBS ensures regular collection of the amounts due for the respective products. Payment frequency, amounts and currencies can be freely defined.

False True True
Consumption-based payment

IBS supports payment and billing of services based on actual consumption. Payments can be collected at specific times or on a regular basis, depending on what the service requests.

False True True
Management of accepted currencies

The Internet Business Suite is able to process multi-currencies. You can specify a specific currency for each individual transaction.

False True True
Management of individual price conditions

Each product can be configured via the administration panel with flexible pricing conditions, such as discounts or surcharges.

False True True
International taxation rules

For each transaction, you can set the applicable tax rule of the specific country.

False True True
PDF generator

The Internet Business Suite provides a PDF generator which can be used, for example, to quickly and easily generate customer receipts, etc., in PDF format.

False True True
Notification of failed payments

The IBS automatically sends notifications in the event of failed payments. In addition to a message from the IBS administrator, the customer is also notified by e-mail with a request to check their payment details.

False True True
IBS
Identity
IBS
Payment
IBS Identity
& Payment
Add-On Customer Self Care
Customer data management

The Customer Self Care (CSC) add-on provides end customers with a powerful tool to independently maintain their customer data, such as their address. This is carried out conveniently via a frontend that is simple to integrate into the application.

True False True
Account data management (password, login, third-party identities)

The Customer Self Care add-on gives end customers the ability to independently manage their account-specific data, such as user name, password or their third-party identities.

True False True
Permissions management (newsletters, third-party access, OAuth)

The Customer Self Care add-on allows end customers to manage their permissions for newsletter mailings or third-party access.

True False True
Contract management

With the Customer Self Care add-on, end customers can conveniently manage their own contract data, such as contract term or subscription duration.

True False True
Management of billing and payment information

The Customer Self Care add-on allows end customers to manage their billing and payment information, such as billing periods, payment types or preferred currency.

True False True
Display the purchase history

By displaying the purchase history customers have a view on all transactions they made in the past, for example pay-per-click transactions or booked subscriptions and all ongoing contracts.

True False True
IBS
Identity
IBS
Payment
IBS Identity
& Payment
Add-On Customer Care Management
Customer search

The Customer Care module offers agents a graphical user interface to easily search for customers, e.g., using their name or e-mail address.

True False True
Blocking / unblocking accounts

This function allows customer care agents to block or unblock customer accounts for further access; this may be necessary if the password has been entered incorrectly several times and the account blocked.

True False True
Deregistration / deletion of accounts

In addition to blocking and unblocking, the IBS offers manual deregistration of services and deletion of accounts.

True False True
Use of customer self-care module on behalf of the customer

This function enables the agent to act on behalf of the user in their customer self-care view, for instance to make changes to master data. Users and agents thus have the same view of the masks.

True False True
CCM agent rights to manage services on behalf of the customer

Any service can be designated as a CCM service, which allows your CCM agent to also automatically have access to the service.

True False True
Integration with existing CCM software

This function enables an existing Customer Care System to be integrated by a link.

True False True
Create an activity history

Every customer contact can be recorded with a configurable activity history. Both the entry channel and activity categories can be freely defined.

True False True
IBS
Identity
IBS
Payment
IBS Identity
& Payment
Add-On Reporting module
Standard reports for a host of topics

The Reporting module provides a graphical presentation covering a host of topics for a quick insight into the development of the services within IBS. These can include user figures, registrations, logins, subscriptions, sales or revenues from subscriptions.

True False True
All graphics can be printed and exported

The generated graphics can be easily printed or exported to Excel.

True False True
IBS
Identity
IBS
Payment
IBS Identity
& Payment
Add-On Data Self Service module
Service-specific export of all relevant data

The Data Self Service module offers service operators a convenient way of exporting all the raw data for their service in order to further process it in a data warehouse or a campaign management system.

True False True
Different export formats (.CSV, .JSON, .XML)

Data can be exported in .csv, .json, .xml file formats.

True False True
Export history

The export history shows users at a glance what data was last exported, and provides information about the status of current exports.

True False True
Download as password-protected zip file

For security reasons, files are packed in a password-protected zip file and made available for download. The password can only be accessed by the exporter.

True False True
Export permissions can be allocated freely per service

Export permission can be defined for each service, so that exporters can also access the data for the service assigned to them.

True False True